PingPilot – Meet People Where They Are
Click-to-Human®
PingPilot Click-to-Human Technology: Seamless, simple, embedded omnichannel touchpoints anywhere you can put a button or link.
PRODUCTIVITY
PingPilot API for seamless platform integration.
MARKETING
Add our communications hub to your website.
Level Up Your Jira Environment
Add Chat, SMS, Voice and Video directly inside Jira. Omni-Channel tickets with Atlassian Intelligence (AI) and Canned Responses.
Build stronger, more human connections with customers and internal stakeholders.
Service desks and productivity ecosystems just got more human.
"We didn't realize how much time we were spending bouncing out of Jira tickets to communicate... until now."
"PingPilot understands that the experience they create ultimately will reflect not on just them, but on us."
"PingPilot makes the workflow from Chat to Service Desk tickets as seamless and intuitive as possible."
Click-to-Human® technology for your website communications.
"Product questions pop up during quoting that can gum up the process. Ping.me alleviates these issues."
“Ping.me allows us to close cases at a rate that far exceeds the previous systems we had in place.”
“The adjusters [sic] shoot us a quick message, and we get them answers while they're still out in the field..."
Ping.me Packages
Get 2 months free on annual plan.
Pro Chat
FREE
Up to 2 users
- Chat
- 1 Signal
- Web Module
- Data security
Premium
$10.00
Web Presence
Billed per agent
- Chat, SMS & Email
- Custom ping.me/ address
- Your branding
- Custom intro messaging
- Custom hours of business
- Connect to your calendar
- Data security
Usage over 100 messages/minutes will be billed separately.
Omnichannel Support
$20.00
Enterprise
Billed per agent
- Chat, SMS, Email, Voice & Video
- Unlimited signals
- Custom ping.me/ address
- Your branding
- Custom intro messaging
- Custom hours of business
- Calendar connectivity
- Deep channel links
- Device forwarding
- Data security
Meet customers and team members where they are.
PingPilot
Platform integration for streamlined communications, productivity, and support.
Platform Integration
Ping.me
Click-to-Human® touchpoints anywhere you can put a button, link, or QR code.
Web Module
FAQs
Not finding the answers you're looking for?
Ping Us
How do I add users to my dashboard panel in Jira?
Yes. Here's a short video walk-through of how to add users: Watch Video Tutorial
What integrations are available?
There are many integrations already, but we're integrating with new platforms and languages all the time.
Can the interface be customized?
The web module (Ping.me) can be customized. Your brand, your colors.
Other customizations come in the form of personalizing your intro message, and modifying your operational hours.
Can I pick which communication mediums I want?
Yes. You choose which methods you want to make available - as well as the business hours and time zone you're available.
Can I schedule times that I'm available within the platform?
Yes. You choose the business hours and time zone you're available.